otellobet Platform Privacy Notice

We collect your email address, identity documents, and payment method details when you register and use otellobet — and we keep that data protected through encrypted storage and restricted access. This page describes what we collect, how we use it, who we share it with, and what rights you have over your information.

Your privacy matters to us. We design our data handling practices around three principles: we collect only what we need to run our service, we share data only with payment partners and regulators when required, and we delete or anonymize your data when you request it or when our retention period expires. Our otellobet platform operates across Indonesia, serving users in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and surrounding regions.

We are transparent about our practices. This notice applies to everyone who uses otellobet and covers all ways you interact with our service — whether you access from your phone on the otellobet Android app, through a browser on iOS, or via our progressive web app. Your access to otellobet is subject to our privacy terms and your jurisdiction's data protection law.

What we collect and why

We collect your email address during registration so we can send you account notifications, password resets, and service updates. We collect your full name and date of birth to verify your identity before your first withdrawal on otellobet. We also collect a copy of your national ID, passport, or driver's license — this is our Know Your Customer (KYC) requirement, set by our payment partners and Indonesian financial regulations.

We collect your payment method information — your DANA, e-wallet, mobile banking, local payment, or online payment wallet details, or your e-wallet, mobile banking, local payment, and online payment bank account information — only to process your deposits and withdrawals. We do not store your full card number or wallet PIN; we store a reference token that lets us initiate transactions on your behalf. We also collect your IP address, device type, and browser information to detect fraud and prevent account abuse. We keep logs of your game activity — which games you played, your wager amounts, and outcomes — for dispute resolution and regulatory compliance.

How we use your data

We use your identity information to verify your account and comply with Indonesian financial regulations. We use your payment details to process deposits from your e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking account. We use your IP address and device information to detect and prevent fraud — for example, if we see a withdrawal request from an unusual location, we may freeze the request and contact you to confirm it is legitimate.

We use your game activity logs to investigate disputes — if you claim an outcome was incorrect, we pull the server logs from our game provider to verify what happened. We also use anonymized, aggregated game data to understand which live-dealer tables, slot games, and sports betting markets are most popular, and to check that our games are running fairly. We never sell your data to advertisers or third-party marketers.

We keep your payment information encrypted and separate from your account profile — game data is stored on different servers from your KYC documents.

Who we share your data with

We share your identity information with our payment partners — local payment, online payment, e-wallet, mobile banking, local payment, and your bank (online payment, e-wallet, mobile banking, local payment) — only to complete your transactions. We also share non-identifying information with our game providers (software companies that run our live-dealer studios and slot games) to help them investigate technical disputes. We may share your information with law enforcement or financial regulators if required by Indonesian law.

We do not share your data with any other third parties. Our servers may be located outside Indonesia, and when data crosses borders, we use encryption to protect it. Your data is not transferred to countries with lower data protection standards without explicit consent.

Your rights and data retention

You have the right to request a copy of your data, to correct inaccurate information, and to request deletion of your account and associated data. Account deletion requests are processed within thirty days. We retain your payment transaction history for seven years to meet financial regulatory requirements. We delete your game activity logs after three years unless an active dispute requires us to keep them longer.

If you believe we mishandled your data, you can contact our support team via email or live chat. Our support team responds in English during business hours. For formal data protection complaints, you can escalate to Indonesian data protection authorities — we cooperate fully with all regulatory inquiries.

Cookies and tracking

Our otellobet website uses cookies to keep you logged in and to remember your preferences. We do not use cookies for advertising or third-party tracking. You can disable cookies in your browser settings, but logging in and staying on the otellobet platform will be more difficult if you do. We do not track your behavior across other websites.

How to contact us

If you have questions about our privacy practices or want to request your data, email our support team or use the live chat feature on otellobet. We respond to data requests within fourteen business days. Our privacy notice may change at any time — we will notify you of major changes by email and by posting the updated notice on this page.